Feedback For RAW • RAWthentic

Feedback

We’re not perfect (we really are smokers) and we want to know if you find anything that we got wrong. Let us hear about it by filling out this form!

Phone
This field is for validation purposes and should be left unchanged.
Name*
Problem Type*
Retailer*
RAW does not recommend purchasing products from sites like Amazon, eBay, Alibaba, Wish.com or DHGate. They are flooded with counterfeits, and RAW will not be responsible for replacing products purchased from these sites.
- This product was not purchased at one of the above sites. *
Product Type*
WAIT - if you have any issue with our cones or papers please first check for counterfeits! Chinese counterfeiters have been selling through unscrupulous shops and often when someone has a problem with our products it turns out to be a counterfeit. Here’s how to check!

Watch these videos to make sure you have real RAW cones.
Avoid fRAWd
WAIT - if you have any issue with our cones or papers please first check for counterfeits! Chinese counterfeiters have been selling through unscrupulous shops and often when someone has a problem with our products it turns out to be a counterfeit. Here’s how to check!

Easily check if your paper is legit with these videos.
- After watching these videos, I've done the gum line test and my paper is real. *
Is this about a 100ct box of RAW cones?*
Hey, we don’t make 100ct boxes of RAW Cones! Those are repacks, meaning someone bought a bulk box of cones from us and repacked them – themselves – into a 100ct box.

Because we didn’t make them, it’s important that you contact wherever you bought them from for support. The cones are likely legit, but when they repack them it’s possible they made some sort of mistake that caused your issue.

It’s important to us that you let them know, so they can improve what they do!!! We all get higher together!!!
Which best describes your issue with the cones?*
Check Your Package: Tips Often Hide Inside
Sometimes the tips become dislodged during shipping and end up loose in the package. Please open and inspect your packaging carefully. If you find the tips loose in the packaging, the video below shows how to add them back into the cone.
Tips Video Confirmation*
Please confirm you've watched the video above before continuing with the form.
- I've watched the video about putting the tips back in the cones and still want to fill out the form.
Paper Not Sticking?*
Papers not sticking? Here are some tips to make sure the paper sticks.
- I’ve tried running my finger over the gumline after licking and sticking. I am not over licking. They're still not sticking. *
Papers stuck together?*
Papers stuck together in your pack?

If the papers in your pack are all stuck together, it likely means the pack came into contact with moisture at some point. Just like when you lick the gum to seal a roll, if water touches the pack, the gum can activate and cause the sheets to stick.

Unfortunately, there's no way to reverse this once it happens. We recommend returning the product to the store where it was purchased and letting them know - there may have been a spill or moisture issue with their stock.
- I understand that moisture can cause the papers to stick together, and I’d like to submit feedback about a different issue.
Paper Type*
RAW Classic*
RAW Organic*
RAW Black*
Watch the video to find your serial numbers.

Please enter the two lines of serial numbers found behind the paper pack. See video above. (We only need the back serial numbers, not the front side numbers.)

* Note: it’s NOT the UPC number that starts with 16165, that’s just the barcode. What we need is the production number which is inside the pack like we show in the video above (please please)
Serial Numbers*
Email*
Country*
Country
Show Us Some Love*
Tell us about the problem*
Product Images*
If you had a problem with one of our products please please please send us some pictures of it so we can understand the problem better. Without photos it’s really hard for us to understand (sorry)! *Required
Drop files here or

Max. file size: 50 MB.
If your product is legit, please fill out the section below so we can mail you a replacement.
Date of Birth
Date of Birth
Month
Day
Year
Image of ID
Image of ID
Accepted file types: jpg, jpeg, gif, png, pdf, Max. file size: 50 MB.
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Product Name*
* All fields are required.
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WELCOME TO RAWTHENTIC.COM –
THE OFFICIAL HOME OF RAW ROLLING PAPERS

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Give Us Feedback

Feedback

WELCOME TO RAWTHENTIC.COM – THE OFFICIAL HOME OF RAW ROLLING PAPERS

21+ to Enter Site

WELCOME TO RAWTHENTIC.COM –
THE OFFICIAL HOME OF RAW ROLLING PAPERS